Personnel consultancy

Professional, as a company providing comprehensive HR services, not only recruits and manages employees, but also specializes in broadly understood personnel consulting. The scope of our additional services includes: assessment center, outplacement projects or mystery shopper type of customer satisfaction surveys. Thanks to specialized activities and experienced experts we provide services at the highest level.

Assessment center

It allows to identify the actual potential and professional competences of employees or job candidates. This method is carried out by a team of trained assessors. It objectively and effectively determines the degree of preparation and attitude of candidates to perform their duties on the positions proposed by the employer. Assessment center includes: case study, model situations, role-playing, group discussions, presentations, solving specific tasks, as well as psychological tests.

Advantages for companies who opt to use Assessment Center:

  • 01

    support of recruitment decisions

  • 02

    cost optimizing

  • 03

    reduction of staff turnover

  • 04

    faster onboarding of newhires

Mystery shopper – assessment of customer service standards

A popular means of testing the quality of customer service called Mystery Shopper.

The advantages of running a Mystery Shopper test include:

  • reliable insight into the quality of customer service at sales outlets;
  • opportunity to implement changes in selected areas;
  • improved customer satisfaction and higher profits;
  • helps build an attractive image.

Research stages:

  • 01

    purchase order and audit brief - auditor receives job purchase order

  • 02

    test or audit

  • 03

    audit report – post-audit questionnaire

 

Outplamcent

Outplacement is a pre-planned and comprehensive method of implementing staff redundancies that aims to offer group or individual support to terminated employees when searching for other employment opportunities. Outplacement programs are typically used by companies that are undergoing restructuring or those, that have reduced their workforce.

Advantages of using outplacement services:

  • 01
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    supporting senior management in taking decisions around employee redundancies

  • 02
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    minimized risk and cost containment related to possible court action by terminated employees

  • 03
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    positive effect on satisfaction levels of employees who stay behind

  • 04
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    reinforces sense of security among employees who stay, who feel reassured they will receive support if terminated

  • 05
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    positive effect on company image

  • 06
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    counselling and substantive support for laid-off employees

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